We use website cookies to ensure that you receive the best experience. If you're happy and would like to carry on browsing click 'Accept', or find out more about our Cookie Policy. Accept

COVID-19 - Changes To Our Service

With the rapidly unfolding changes and uncertainty caused by the current coronavirus pandemic, The Independent Pharmacy team is working exceptionally hard to cope with the extremely large demand that is being placed on our services at this challenging time.

We have created this page to keep our patients up to date with how we are dealing with the current situation:

 

Telephone calls

Due to the exponential increase in orders on our website, our customer service team is now operating on a skeleton crew to ensure as many people get the medication that they need in a timely manner. As such, we will be unable to take telephone calls from Tuesday 24th March. If you require help or medical advice from our customer service team, please contact us by email and we will do our best to respond within our normal four working hour window.

For more urgent healthcare needs, please contact 111 in a non-urgent situation or 999 in an emergency.

Summary: Our customer service team is currently unable to accept telephone calls to keep our service as efficient as possible and ensure orders are dispatched on time.

 

Dispatch & Delivery

Currently, all orders are being dispatched to meet the expected delivery times given in the checkout. However, these are not guaranteed dates and due to the incredible strain on the postal system, your parcel may experience delays in reaching you. You will receive tracking details by email and in your online account as soon as your order is dispatched and you will be able to follow the progress of your delivery with your courier of choice.

If you are currently self-isolating, you are able to add this to the delivery notes section in the checkout and all couriers will be doing their best to deliver your parcel in a manner that is safe for all parties.

Royal Mail have currently suspended their Next Day Guaranteed before 1pm option. As such, we have removed this as a delivery option for the foreseeable future.

 Summary: We are currently dispatching all orders in time to be delivered on the dates estimated in the checkout, however due to the strain placed on the postal system orders may take slightly longer than usual to reach you.

 

Stock

The massive increase in demand on healthcare services during the pandemic has caused some volatility in stock availability and pricing. We are reviewing our stock availability daily to try and ensure that the stock reflected on our website is as accurate as possible.

Summary: We are doing our best to keep as many products available and our prices as low as possible.

Can't find what you're looking for?

If you can't find what you are you looking for, please contact our support team on 0333 2200 519 for help and advice.

Your basket

Your basket is empty

Start shopping

Did you know you can search from anywhere on the site? Simply press 's' on your keyboard and our quick search tool will appear.

Alternatively you can view a list of all of our treatments and treated conditions.

If you can't find what you are looking for, please contact our support team on 0333 2200 519.