What is changing?

We are updating our website to make completing purchases faster and easier. You will benefit from the following great features:


  • Mobile-friendly

    Works perfectly on tablets and smartphones

  • Easier consultations

    Forms are clearer and faster to complete

  • Accurate searches

    Find products and information easily

  • Improved checkout

    Complete your order quickly using our faster checkout

What is not changing?

We have kept all of the important things just as they were. The Independent Pharmacy will still offer:

Same great team

We'll still be run by the same great team that you know and trust!

Same great service

Our customers rate our service 9.8/10 from over 1350 reviews!

Same low prices

We're still the place to beat when it comes to low prices - and we guarantee it!

Will the new website be easy to use?

As well as ensuring that the new website is extremely easy to use, it will be packed with features to help you along the way such as:


Our team is always on hand to help should you need it. Get in touch by phone, email or live chat with any queries you may have. Although the appearance has changed – don’t worry, you still follow the same process you’re used to with some even better features packed in!

When is it happening?

You will have the option to start using the new website during October 2016. There will be a small optional switchover period for people who want to be early adopters, followed by the general release a few weeks later.

Is there anything else I should know?

Well yes... there is! We're not just making the site easier to use and nicer to look at, we're also improving and changing our services:

Improved NHS service

As part of our focus on online healthcare provision we are improving our NHS service to offer a UK-wide FREE NHS prescription delivery service that cuts the hassle out of your repeat prescriptions.

How does it work?
  • Sign up easily on our new website.
  • Your GP will send us your repeat prescriptions directly.
  • We will deliver them to your door – free!
We're expanding our healthcare team

We are constantly committed to providing the highest quality service to our customers and to ensure that we are offering this, we are expanding our healthcare team to ensure that we can fully meet customer needs.

More information

We have added more information than ever to our website to help you compare treatments and prices as well as getting all the information you need on your medicine or condition.

Discontinuing health & beauty

As part of the changes we are making to the website and our business, we will no longer be selling health & beauty products. We are focusing The Independent Pharmacy on where our professional expertise lies; supplying medicines.

We apologise to our health & beauty customers for the inconvenience this may cause as we discontinue this smaller arm of our business. Our goal is to excel in the provision of online healthcare and to achieve this we have had to focus our business to give all of our attention to providing the best Online Pharmacy service.