CPPQ 2016 Report
Owner of Pharmacy: ABSM Healthcare Ltd (Company Reg: 08515600).
Address of Pharmacy: The Independent Pharmacy, Unit 3 Heston House, 7-9 Emery Road, Brislington, Bristol, BS4 5PF.
Date Patient Survey Completed: 10/03/2016.
Top areas of performance
'How satisfied were you with the time it took to provide your prescription?' - 100% of respondents happy with service
'Having stock in' - 100% of respondents happy with service
'Being polite & taking time to listen' - 100% of respondents happy with service
'Service received from Pharmacist' - 1000% of respondents happy with service
'Providing an efficient service' - 100% of respondents happy with service
Areas in greatest need for improvement
'Have you ever been given advice on stopping smoking' - No (60%)
'Have you ever been given advice on physical exercise' - No (90%)
Action taken - Advice now included in with prescription that explains patient's can contact the pharmacist for advice on these areas (action taken immediately).
Pharmacy response to respondent's additional comments
Age range of respondents
16 - 19: 0%
20 - 24: 10%
25 - 34: 0%
35 - 44: 30%
45 - 54: 0%
55 - 64: 0%
65+ : 60%
Profile of respondents
This is the pharmacy that the respondent chooses to visit if posisble: 30%
This is one of several pharmacies that the respondent uses: 0%
This pharmacy was just convenient on the day for the respondent: 70%.