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Pharmacy Practice Information

As a UK-wide Internet Pharmacy, The Indpendent Pharmacy can offer a wide range of services and facilities for you and your family.


We dispense NHS prescriptions and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to fill all prescriptions promptly. Delivery of NHS prescriptions is free of charge. We can provide a freepost address for you to send your green NHS prescriptions to us.

Repeat Dispensing

We can dispense NHS repeat dispensing prescriptions issued by your doctor. Contact us for more information about this service.

Medicine containers

All medicines are dispensed in child resistant containers unless you ask us not to.

Please remember: keep all medicines out of the reach and sight of children. Our pharmacists can advise you on safe storage of medicines.

NHS Unwanted Medicines service

Please return all unwanted medicines to the pharmacy where we will dispose of them safely. Please contact us for instructions on how to return out of date or unwanted medicines.

NHS Health Advice and Self-care

The pharmacist and our trained assistants are available for advice on all medicines and minor ailments, via telephone, live chat or email. We can also give you advice on how to live a healthy life, for example, advice on how to stop smoking or healthy diets. We can direct you to other sources of advice and assistance if we cannot help you ourselves.

Local links to Self Help Groups / Specific Local Care provider Organisations

Helping you manage minor illness

Medicines to help you manage minor illness

Over the counter medicines

Check out how healthy you or your family’s lifestyle: NHS Choices

LifeCheck is a free service that provides you with tailored advice specific to you and your family

Click here to download widgets and Apps to your phone that help you stay fit, well and healthy

A-Z of all Health Conditions – find out all you need to know about health and health matters

Symptom checker Tool

Use the tool below to check your symptoms and get advice on what to do next from the NHS Choices website.

NHS Medicines Use Reviews

This is a medicine check-up service, which is useful if you regularly take several prescription medicines or are on medicines for a long-term illness. This confidential NHS service will help you to find out more about your medicines, identify any problems you may be having with them and help you to take your medicines to best effect. NHS Medicines Use Reviews can only be carried out by appointment on our premises.

NHS New Medicine Service

When you are prescribed a medicine to treat a long-term condition for the first time, the pharmacist will support you to use the medicine safely and to best effect.

The pharmacist will telephone you approximately two weeks after you first receive the medicine to see how you are getting on with it and to discuss any problems you may have. A second follow-up will be a month after you first receive the medicine. The service is only available to people using certain medicines; our pharmacist will give you details and offer this free NHS service, if this is available to you.

Patient Medication Records

Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have.

We comply with the Data Protection Act and the NHS code of practice on confidentiality. If you want to discuss the records we keep, please ask to speak to the pharmacist.

We provide the above NHS services on behalf of:

NHS England

PO Box 16738


B97 9PT

Telephone 0300 3 11 22 33



Other Services we provide:

Repeat Prescription Collection & Delivery Service

We offer a repeat prescription collection service from selected local GP practices. Please ask for details. If you are not in our local area please contact us to arrange us receiving your prescription.

Medicines, Vitamins & Health & Beauty sales

We keep a wide range of over the counter medicines and also vitamins and mineral supplements. We also keep a wide range of health & beauty products.

Holiday healthcare

We can advise on medical requirements for travellers, including anti-malaria treatments.

Online Doctor

We offer Online Doctor consultations with registered prescribers to give our patients fast & discreet access to specific prescription medicines when they need it. See our website for more details.

Comments, Suggestions, Complaints and Compliments

Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy.

If you have any comments, suggestions or complaints, please contact us via email, live chat, or telephone and one of our team will be happy to help in any way we can.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Contact us and our Pharmacist will give you further information.

You may also seek advice from NHS England:

NHS England

PO Box 16738


B97 9PT

Telephone 0300 3 11 22 33


An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.

Telephone 0300 330 5454




Should you wish to contact the MHRA for any reason, you can use the following details:

Contact: MHRA 151 Buckingham Palace Road, London SW1W 9SZ
Telephone 020 3080 6000
Fax 020 3118 9803

Disabled Customers

We are always happy to help facilitate disabled customers wherever possible. You can contact us by telephone or email to make suitable arrangements.

Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve.

We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.

When we are closed…

When this pharmacy is closed, for any health problem advice and details of other health services, contact NHS Direct, 24 hours a day. Call 0845 4647 or visit


The Independent Pharmacy

Unit 3 Heston House

7-9 Emery Road




Telephone 0117 971 1603




Monday - Friday   9am – 5pm


Your Pharmacist:

A.Boysan BPharm Hons

S.McDougall Mpharm MRPharmS

This pharmacy is owned by:

ABSM Healthcare Ltd (t/a The Independent Pharmacy)

Unit 3 Heston House
7 – 9 Emery Road

Telephone: 01179 711603



The Independent Pharmacy is an online pharmacy and online doctor service is owned and operated by ABSM Healthcare Ltd (Company Reg. 08515600) and Red Label Medical Ltd (Company Reg. 08676338). All information that appears on this website is intended for information purposes only and should be used to supplement, not replace, your relationship with your local healthcare professionals. You should consult your doctor if you think you may have a health problem or before you start taking a new medicine. Please ensure you always read the information leaflets supplied with any medicinal products.For more information see our policies and terms and conditions at the bottom of every page. © 2014 ABSM Healthcare Ltd. All rights reserved.
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