Fully regulated
online pharmacy
trusted by 1 million patients

Frequently Asked Questions

• What is the The Independent Pharmacy?

  

  The Independent Pharmacy is an Online Pharmacy (or Online Chemist/Online Doctor depending on your preferred terminology!) that is run by a team of experienced healthcare professionals based in Bristol, UK. It is owned and operated by two UK pharmacists, Andy Boysan & Scott McDougall, who founded and run The Independent Pharmacy based on years of industry experience.
  
  Through our innovative website, you can buy medicines online to treat many different medical conditions, all conveniently delivered to your door.
  
  You can also order prescriptions online with free delivery on all NHS prescriptions. Say goodbye to the hassles of ordering medicines with The Independent Pharmacy!

• What services do you provide as an Online Pharmacy?

  

  We offer our customers three main services: We sell a large range of prescription and pharmacy medicines to treat over 60 different medical conditions including weight loss, migraine, erectile dysfunction, hair loss, acne, anxiety, rosacea, eczema, bacterial vaginosis, genital warts and many more. All medicines are dispatched in discreet packaging and delivered directly to your door.
  
  We can dispense NHS prescriptions, all with free delivery, saving you visits to your GP and local pharmacy. We also provide all the NHS Essential Pharmacy services the same as your local NHS Pharmacy.

• How is an Online Pharmacy/Chemist different to my local chemist?

  

  At The Independent Pharmacy, as an online pharmacy, we like to think that we offer some big advantages to our customers: We are able to offer a wider range of medicines (including prescription treatments) to purchase safely and efficiently through our website. When our customers buy medicine online, we always ensure it is checked by the appropriate healthcare professional so you know you are in safe hands. All orders are shipped quickly in discreet packaging making it easy to get the medicines you need, when you need them.

• Is The Independent Pharmacy based in the UK?

  

  Yes, we are an Online Pharmacy based in Bristol, UK. We are owned and run by pharmacists and other colleagues including GP's, Pharmacist Prescribers & Dispensing Technicians, all trained and registered in the UK. All our medicines are made in the UK and when you contact us you'll come straight through to our Bristol-based team - no problem! Don't risk your health when buying medicine or ordering prescriptions online, trust The Independent Pharmacy to provide you with top quality healthcare service every time.

• How can I be sure The Independent Pharmacy is legitimate?

  

  At The Independent Pharmacy we are registered with, governed & inspected by a number of organisations in the UK to ensure that we provide the highest quality care to our customers. Our Online Pharmacy is regulated by the General Pharmaceutical Council (GPhC), registered with the National Pharmaceutical Association (NPA) and has been licenced by the NHS to provide prescriptions online. The Independent Pharmacy is also regulated by the Care Quality Commission (CQC) to ensure we offer the highest level of care to our patients when they buy medicine online. You can see our credentials and check them in the footer of every page on our website.

• How do I contact The Independent Pharmacy?

  

  Whether it's a query about buying medicine online, ordering prescriptions online or you're simply looking for advice, we want to be available for our customers in the most convenient way possible. You can contact us by email, live chat, and telephone - whatever way suits you best! Our aim is to always solve your questions and queries quickly and efficiently no matter how you get in touch - just drop us a line and we'll sort the rest! You can find all of our contact details in the footer of every page on the website.