At The Independent Pharmacy we take the privacy of our customers seriously. We are a leading online pharmacy in the UK, and are registered with the General Pharmaceutical Council (GPhC - who regulate pharmacies), Medicines Health Regulatory Authority (MHRA - who regulate online medicine sales) and the Care Quality Commission (CQC - who regulate GPs). We are registered with the Information Commissioner's Office (ICO - who uphold data privacy laws) as a data controller under the Data Protection Act 1998 and General Data Protection Regulation (GDPR). For more information see our full regulations page.
We respect your right to privacy and are committed to providing clear and honest information to explain how we use the information you give us.
We always use the minimum data required to provide our services, regularly review our data processing, and ensure that our security is regularly monitored.
We will never sell your data or use your information in a way that we believe is not in your best interests.
This Website is owned and operated by ABSM Healthcare Ltd ('we', 'us', 'our'), trading as The Independent Pharmacy, to users and visitors ('you', 'your'). GP services and prescribing are undertaken by Red Label Medical Ltd, also operating under the trading name The Independent Pharmacy.
Our address is: The Independent Pharmacy, Unit 3 Heston House, 7-9 Emery Road, Bristol, BS4 5PF.
You can phone us on 0333 2200 519 or email us at firstname.lastname@example.org
For the purposes of the Data Protection Act 1998, ABSM Healthcare Ltd is the 'data controller' (the company which is responsible for and controls the processing of your personal data).
ABSM Healthcare is registered with the Information Commissioner's Office with the registration number ZA024585.
Note: We may change or update this Policy from time to time. You should check this Policy occasionally to ensure you are aware of the most recent version that will apply each time you access this Website.
This Policy explains:
In this Policy your "data" means information or pieces of information relating to you or that could allow you to be directly or indirectly identified.
We may collect and process the following data about you:
Information you voluntarily provide
Information we collect from the device you use to access our website
When you visit our website or interact with our services, we (and our advertisers and/or other service providers) may use a variety of technologies that automatically or passively collect information about how our services are accessed and used including:
Technical device information
Other information about your visit
Information we receive from other sources
We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
We ensure that all of the data that The Independent Pharmacy holds about you is stored within the UK. However, the data that we collect from you may be transferred to, and stored at, a third party in a destination outside the European Economic Area ("EEA"). This will always be the minimum required information to carry out the task required and the data is anonymised. An example of this include anonymous website browsing data that is aggregated within Google Analytics.
At The Independent Pharmacy, we take your online security very seriously and look to protect all the data you provide to a high standard. All data, including; personal, medical and payment data, is 128-bit encrypted prior to transmission.
Our servers are monitored constantly and are protected by firewalls and the latest security updates, which cannot be directly accessed via the Internet. Our servers are regularly scanned to ensure that they meet PCI (Payment Card Industry) security standards.
We do not store your payment details, our payment gateway is provided by Sage Pay who are Level 1 PCI DSS compliant. You can find out more about their high-security standards at https://www.sagepay.co.uk/policies/security-policy
Where you have chosen a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You can find more information on protecting your information and staying safe online here.
We use information held about you in the following ways:
By using our service you consent to ABSM Healthcare Limited using third party products and services to collect & analyse information about your use of the services. By doing this we aim to provide a better and more personalised and a continuous service for each of our customers and to use this information for marketing & administration purposes, as follows:
If you order a product or service from us, we may share your personal data with our suppliers and other third parties to allow delivery of the products and services you have ordered. Any such suppliers or third parties are not authorised by us to use your personal data in any other way and will be required by us to implement measures to protect your personal data.
We may disclose your personal information to third parties:
Currently, The Independent Pharmacy works with the following third party service providers as standard:
The Independent Pharmacy also works with the following third parties in certain situations:
If you do not want us to use your data in this way, or to pass your details on to our selected third parties to collect & analyse information about your use of the services please do not agree to this policy and do not use our services. If you do not want The Independent Pharmacy to send you marketing communications, please do not opt in for this service.
If you opt in to receive marketing communications, you can change your marketing preferences in your account or click the unsubscribe link that you will find at the bottom of every email we send to you.
We may monitor and record communications with you such as telephone conversations and emails for the purpose of training, quality assurance, fraud prevention and compliance.
To enable us to make medical decisions about you and for fraud prevention purposes, we use identity verification agents to search the files of credit reference and fraud prevention agencies (who will record the search).
If you provide false or inaccurate information and/or we suspect fraud, we will record this and we will be unable to fulfil your order.
Where we need to share information with our service providers, we give them only the minimum amount they need to provide services to us and you. Those we share your information with are not allowed to use it to try to sell their own services to you.
For ID verification purposes, we share your your name, date of birth, address (and if needed passport or driving license number) with Onfido and LexisNexis who use it to verify your identity. This is only done the first time you order or if you update your personal details. This check may appear on your credit record, however will not affect your credit score. If you are alerted that a check has been performed by a credit agency, please contact us and we will be happy to help.
As we are unable to verify the identity of an individual or gauge patient consent for treatment or data processing, we are unable to accept orders made on the behalf of others.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
When you use our services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request, if it is not otherwise required to be retained by law or for legitimate business purposes. You can ask us to suspend the account you created on our website by emailing us email@example.com
If you would like to discontinue The Independent Pharmacy as a patient you can email us and we will suspend your account. Your account will become inactive with immediate effect and you will not be able to access your account. This action cannot be undone. You acknowledge and agree that The Independent Pharmacy is required by law to archive electronic patient records including your personal information, communication and treatments for a minimum of 10 years.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. You can exercise the right at any time by sending us a request in writing to: The Independent Pharmacy, Unit 3 Heston House, 7-9 Emery Road, Bristol, BS4 5PF. We will endeavour to provide the requested information within 28 days.
You are able to update or correct your personal information online via your account. We encourage you to promptly update your personal information if it changes. If you are providing updates or corrections about another person, we may require you to provide us with proof that you are authorised to provide that information to us.
Any changes we may make to our Policy in the future will be posted on this page and, where appropriate, notified to you by email.
The data protection officer for The Independent Pharmacy is Andy Boysan.
If you believe that a request or concern has not been handled to your satisfaction, you can raise your concern with the Information Commissioner's Office (https://ico.org.uk), the UK independent regulator of data controllers and privacy.
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If you can't find what you are looking for, please contact our support team on 0333 2200 519.