Promoting access to safe and effective digital healthcare is The Independent Pharmacy’s primary aim.
At the Independent Pharmacy, we want to ensure we are offering the highest standards of care and the highest quality treatment to our patients. To ensure this, we comply with the highest possible standards in the regulation of online pharmacy in the UK.
Below is more detail about the public health bodies we comply with and who regulate our service.
Contact: MHRA 151 Buckingham Palace Road, London SW1W 9SZ
Telephone 020 3080 6000
Fax 020 3118 9803
The MHRA (Medicines and Healthcare products Regulatory Agency) certify that a pharmacy has the necessary legal regulation to display medicines for sale on their website. This covers everything from a small pack of paracetamol to prescription-only medicines.
This means that the medicines that you receive are likely to be genuine, however being certified by the MHRA on its own does not guarantee that they are providing prescription-only medicines in a safe or legal manner.
We are registered as an approved online medicine seller with the MHRA (Reg No. C42990).
Check our MHRA registration here.
The CQC (Care Quality Commission) ensures that a healthcare provider meets the national standards set in the UK for their industry. As well as online pharmacies, the CQC also regulates your local GP and assess them to the same standards, as well as, dentists, social care, care homes and more.
Being registered with the CQC ensures that a healthcare provider is undergoing regular inspections and is complying with UK laws and regulations to protection to patients. As part of a CQC inspection, they ensure that:
For more information see the CQC website.
Choosing an online provider that is registered with the CQC is important as it ensures they operate to the highest standards and are accountable for their actions. It is possible for online pharmacies to avoid CQC regulation by using solely pharmacists to prescribe medicines or by using companies based outside of the UK to employ doctors. Patients should be wary of online providers who are not registered with the CQC.
The prescribing of prescription medicines through our website is carried out by our sister company, Red Label Medical Ltd (Company Reg. No. 08676338). The service is registered with the Care Quality Commission in the UK (Reg. No. 1-1004662164).
Check our CQC registration here.
The registered manager is Scott McDougall.
The GMC (General Medical Council) regulate all doctors registered in the UK. They ensure that a doctor’s training is up to date, manage the UK medical register, set the standards for doctors to follow, and address concerns about a doctor’s practice or behaviour. Any doctor practising in the UK must be registered with the GMC to be able to work in the UK.
All our doctors are registered with the General Medical Council in the UK ensuring that they are fit to practice and are able to provide you with a high level of care. You can find the registration details for each doctor on our About Us page.
For more information see the GMC website.
The GPhC (General Pharmaceutical Council) uphold the national standards expected for all registered pharmacists and pharmacies. These are the same standards whether it is your local chemist or an online (distance-selling) pharmacy. They ensure that pharmacists have the appropriate registration and training to practice, that pharmacies are regularly inspected against national standards and any concerns about a pharmacist or pharmacy are investigated.
The Independent Pharmacy premises are registered with the General Pharmaceutical Council (Reg No. 1120908) and the industry trade body, the National Pharmacy Association. You can check our premises registration here.
Our doctors are supported by our prescribing pharmacists, who have all undergone extra training to enable them to prescribe treatments for all medical conditions. They all have a wealth of experience and are registered with the General Pharmaceutical Council. For more information see the NHS article - 'Who can write a prescription?'.
For more information see the GPC Pharmacy Regulations page.
Our Superintendent Pharmacist, Mr Ant Boysan BPharm (GPhC No. 2047716), is registered with the General Pharmaceutical Council.
Check our Superintendent's registration here. You can find the registration details for each of our pharmacists on our About Us page.
We are a registered limited company based in the UK and display our contact information clearly on every page of our website. We take customer care very seriously. If you are in any doubt please contact us for reassurance.
You will always undergo a private online consultation and be issued with a legal private prescription for any prescription-only medication that is requested. Websites that offer medicines without
The Independent Pharmacy will always provide follow-up care after you have received any medication from our Online Pharmacy to ensure you have all the information and support you require. Our customer support team is available by telephone and email to ensure that any questions you have are answered.
All the information we have provided on this website is for information purposes only and is there to supplement the care you receive from your healthcare providers, not replace it. Please always read all information we provide
All treatments provided by The Independent Pharmacy are for adults only (18 years and above).
The Independent Pharmacy provides an online healthcare service for a range of non-acute health conditions, sexual health issues and contraception. It involves private and confidential online health consultations with a medical practitioner, the provision of individual health advice and the issuing of private prescriptions for medicines. When placing an order, The Independent Pharmacy will ask you to fill out a questionnaire so that one of our prescribers can assess the current state of your health as well as your medical history and any other relevant information. In some cases, you may be required to provide further information to allow us to be sure that the treatment is going to be safe and effective for you.
For questions or advice about your medical condition or treatment, you can contact us by telephone, email or live chat for any healthcare advice from our qualified pharmacists.
We always put the health and well-being of our patients first. If a patient has a more immediate healthcare need or is unsuitable for the types of treatment offered, they will be informed of this by our healthcare team and offered advice and a referral to the appropriate service.
For more information on referrals to the appropriate healthcare service, see our Referrals page here:
You can find a full list of the medical conditions that we treat here:
You can find a full list of the medical treatments that we provide here:
The Independent Pharmacy is not an emergency service - in a medical emergency, you should contact 999.
The Independent Pharmacy is owned and operated by ABSM Healthcare Ltd from
We are registered as a limited company with Companies House (Reg No. 08515600) and VAT registered (VAT Reg No. 176 5900 90).
The registered address is ABSM Healthcare Ltd, Unit 3 Heston House, 7-9 Emery Road, Brislington, Bristol, BS4 5PF.
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If you can't find what you are looking for, please contact our support team on 0333 2200 519.