At The Independent Pharmacy, we aim to offer a safe and effective online healthcare provision for our patients. Although our services can be fast and convenient, there may be occasions where we are unable to provide the medical service you need, whether it is a medical emergency or you have more complex medical needs that may require a face-to-face consultation.
We have assembled a guide to help you find the right healthcare service for your needs.
A medical emergency is when someone is seriously ill or injured and their life is at risk.
Medical emergencies can include:
You can find out more about when to dial 999 in medical emergencies here:
If someone is seriously ill or injured and their life is at risk, it may be quicker to take them to your nearest Accident & Emergency (A&E) Department.
You can find out more about when to take someone to A&E in medical emergencies here:
You should call 111 if:
You can find out more about when to dial 111
116 123 – please talk to the Samaritans if you are feeling depressed, anxious, or having a panic attack, or if you are worried about harming yourself or others
If you have a non-life-threatening illness or injury and you cannot wait to see your GP, you can visit a Minor Injury Unit or Urgent Care Centre.
You can find out more about when to take someone to a Minor Injury Unit here:
Other non-urgent care options include:
For more help, choosing the right healthcare service for your needs, including dentists, opticians, and sexual health services, view the following NHS Choices page:
Did you know you can search from anywhere on the site? Simply press 's' on your keyboard and our quick search tool will appear.
If you can't find what you are looking for, please contact our support team on 0333 2200 519.