What are cookies?
Cookies are very small data files that are stored on your computer during and after visiting a website or sometimes by emails. They are generally used to enhance the customer experience on a website, for example; remembering your preferences on a particular site and recording what is in your shopping basket as you browse. For you, it means you can use the site more efficiently and save time by not having to re-enter your details each time you visit. For us, cookies help us to analyse how our customers interact with our website so we can make improvements.
They can also be used to collect anonymous data to analyse the use of a website, so that advertising can be more specific and relevant to the user.
Certain cookies are necessary in order for you to use our websites, whereas other cookies while not essential do help to improve your experience while using our site.
To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive.
You can manage your cookie settings and delete the cookies via your browser at any time if you wish to, by following your browser's instructions.
Third party cookies enable third party features or functionality to be provided on or through our website, such as analytics. These third-parties are responsible for the cookies they set on our website and we have no control over them.
We use what are known as ‘browser’ cookies on our site. These are anonymous and are used by us to analyse the use of our site with Google Analytics, which will enable us to make improvements that will benefit your future customer experiences.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services.Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. We may also collect details about the type of device you use e.g are you using an Apple or a Samsung device); ; a unique device identifier (for example, your device's IMEI number or the MAC address of the device's wireless network interface); network information (e.g are you on the Vodafone network or BT Broadband) your operating system; your IP address and HTTP referrer information; your login information; the browser you are using and what version it is e.g. are you using the Chrome or Safari browser?); and your time zone setting(e.g. GMT, EST). This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences. They allow you to navigate our site efficiently and perform certain functions to help personalise our site to you. Of these, session cookies help to memorise or bookmark your activity on our site to allow you to easily pick up browsing from where you left off, as well as other important functions.
Targeting cookies. These cookies record your visit to our website including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); the different types of services/products you viewed or searched for and page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We will use this information to make our website more relevant to your interests, analyse usage and respond to any queries or difficulties you have using the site. We may also share this information with third parties for this purpose.
Tracking cookies: These cookies handle tracking of unidentified users and are used to help store preferences and engagement with the site for the next time you visit our site. They are anonymous and may also be used by us to analyse the use of our site.
We also use other tracking technologies like web beacons (sometimes called “tracking beacons” or “clear gifs”) and local storage. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our website or opened an email that we have sent them.
We also use Google Analytics to monitor how our website is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the website, where visitors generally came from, how long they stayed on the website and which pages they visited. Google Analytics places several persistent cookies on your device’s hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.
We also use social media buttons and/or plugins on our website that allow you to connect with your social network in various ways. For these to work the relevant social media sites (Twitter, Facebook and LinkedIn) will set cookies through our website which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
How to block and delete cookies
All cookies can be deleted via your web browser.
Here are some links that might be of assistance:
Further information on deleting or controlling cookies is available at www.aboutcookies.org, www.allaboutcookies.org or www.youronlinechoices.eu.
Updated: November 2023