CPPQ Report 2017

Owner of Pharmacy: ABSM Healthcare Ltd (Company Reg: 08515600).

Address of Pharmacy: The Independent Pharmacy, Unit 3 Heston House, 7-9 Emery Road, Brislington, Bristol, BS4 5PF.

Date Patient Survey Completed: 31/03/2017.

Top areas of performance

'The quality of the packaging used for the delivery of your prescription(s)' - 100% of respondents happy with service

'The condition in which you received your prescription(s)' - 100% of respondents happy with service

'The staff overall' - 100% of respondents happy with service

'Providing an efficient service' - 100% of respondents happy with service

Areas in greatest need for improvement

'Have you ever been given advice on stopping smoking' - No (45%)

'Have you ever been given advice on physical exercise' - No (64%)

'Have you ever been given advice on healthy eating'' - No (62%)

Action taken - Advice now included in with prescription explaining that patients can contact the pharmacist for advice on these areas. Information on healthy lifestyles will be added to standard MUR & NMS consultations. A blog will be set up on the website to allow patients to access additional information about healthy lifestyles. 

Pharmacy response to respondent's additional comments

We had one patient request the ability to track the delivery of their prescriptions. This is something that we are working towards an aim to provide to all of our patients in 2017.

Age range of respondents

16 - 19: 3%

20 - 24: 7%

25 - 34: 11%

35 - 44: 20%

45 - 54: 31%

55 - 64: 11%

65+ : 17%

Profile of respondents

This is the pharmacy that the respondent chooses to visit if possible: 62%

This is one of several pharmacies that the respondent uses: 28%

This pharmacy was just convenient on the day for the respondent: 10%. 

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