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CPPQ Report 2018

Owner of Pharmacy: ABSM Healthcare Ltd (Company Reg: 08515600).

Address of Pharmacy: The Independent Pharmacy, Unit 3 Heston House, 7-9 Emery Road, Brislington, Bristol, BS4 5PF.

Date Patient Survey Completed: 29/03/2018.


Top areas of performance

'Service from the pharmacist' - 100% of respondents happy with service

'Providing advice for leading a more healthy lifestyle' - 100% of respondents happy with service

'Overall feedback for staff, pharmacist, & pharmacy' - 100% of respondents happy with service

'Being able to speak to the pharmacist' - 100% of respondents happy with service

'Providing an efficient service' - 98% of respondents happy with service


Areas in greatest need for improvement

'Have you ever been given advice on stopping smoking' - No (30%)

'Have you ever been given advice on healthy eating'' - No (20%)

'Have you ever been given advice on physical exercise' - No (10%)

Action taken - Advice now included in with prescription and with all NHS correspondance explaining that patients can contact the pharmacist for advice on these areas. Information on healthy lifestyles will be added to standard MUR & NMS consultations. A blog will be set up on the website to allow patients to access additional information about healthy lifestyles. 


Pharmacy response to respondent's additional comments

  • We will aim to set up SMS text messages for NHS prescription dispatch
  • We will contact Royal Mail about the option of Post Office collection for parcels if that is more convenient
  • We will use 'Fragile' labels with more packaging for item that could be easily damaged in transit
  • We will provide GP surgeries who do not support EPS with stamped addressed envelopes to speed up the time it takes for us to receive a prescription.


Age range of respondents

16 - 19: 0%

20 - 24: 14%

25 - 34: 26%

35 - 44: 8%

45 - 54: 20%

55 - 64: 22%

65+ : 12%


Profile of respondents

This is the pharmacy that the respondent chooses to visit if possible: 78%

This is one of several pharmacies that the respondent uses: 16%

This pharmacy was just convenient on the day for the respondent: 6%. 

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