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Contact Us

At the Independent Pharmacy, we strive to provide the best possible service, offering customers a trustworthy and dependable service at an economical price. If you need further information from us, here are the best ways to get in touch:

Email

support@theindependentpharmacy.co.uk

Telephone

0333 2200 519

Address

ABSM Healthcare Ltd
Unit 3 Heston House
7-9 Emery Road
Brislington
Bristol
BS4 5PF

Opening Hours

Our customer service is available:
Monday - Friday 08:30 - 17:00

You can complete a consultation on our website 24 hours a day.

Our location
Medical Emergencies

The Independent Pharmacy is not an emergency service - in a medical emergency, you should contact 999.

For further medical information you can call the NHS Direct on 111.

Or if you are in need of emotional support or someone to talk to about feelings of loneliness, depression or suicide you can call the Samaritans on 116 123.

Urgent Care Services

We are a trusted pharmacy

We are regulated by a number of organisations in the UK including the MHRA, GPhC & CQC to ensure we offer the highest level of service to every one of our customers.

Complaints Procedure

There may be, on occasion, a time where a patient wishes to comment or complain about the service they have received from The Independent Pharmacy. We welcome all feedback about our service and will strive to resolve any negative experience our customers have experienced. Should you wish to contact us to comment or complain please contact Andy Boysan by emailing support@thindependentpharmacy.co.uk. Alternatively, please send your correspondence to Mr Andy Boysan, The Independent Pharmacy, Unit 3 Heston House, 7 – 9 Emery Road, Brislington, Bristol, BS4 5PF. You will always receive a reply within 7 days. We will log all complaints we receive so that we can monitor the types of problems, the best way to resolve them and how long we are taking to deal with them.

Alternatively, you may contact the CQC with feedback on our service. This can be done at www.cqc.org.uk or by telephone on 03000 616161. You can also contact them in writing at Care Quality Commission, National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA.

Further Information

Privacy policy

Protecting the privacy of our customers is very important at The Independent Pharmacy. In order to provide you with the best possible service we collect and store information about you and the services that you have used. To ensure that we treat your data in the proper manner we are registered under the Data Protection Act 1998 (Reg no. ZA030687).

Our Privacy & Security Policy

Returns and Cancellation Policy

We understand that there may, on occasion, be times where you wish to return an order that you have received from us. Any non-medicinal products that you wish to return must be in the original packaging and unopened, in a condition fit for resale. Unfortunately, by law we cannot accept the return of any medication that has left our premises as it cannot be reused once it has left our premises.

Our Returns & Cancellation Policy

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If you can't find what you are looking for, please contact our support team on 0333 2200 519.