x

Returns Policy 

We understand that there may, on occasion, be times where you wish to return an order that you have received from us. We aim to make this process as easy as possible for our customers as set out by our Returns Policy.

Any non-medicinal products that you wish to return must be in the original packaging and unopened, in a condition fit for resale.  If the product to be returned does not meet these conditions, we will be unable to offer a refund. If these criteria are met you must inform us of your intended return within 10 days of receiving the order, before you return it to us.

Once the return has been authorised you may send the product back to us within 21 days. Once the product has been received and checked by one of our staff, a refund will be authorised by the same method that the payment was made.  This may take up to 7 working days to reach your bank account, please contact us if it has not been received after this deadline.

If the return is the customer’s decision (i.e. not due to faulty, damaged or incorrect goods) unfortunately, they will be liable to pay the return postage on the item. However, we will not charge a restocking fee for any items returned.

Medicines

Unfortunately, by law we cannot accept the return of any medication. As they cannot be reused once they have left our premises. Any medication returned to us must be correctly disposed of.

Faulty, damaged or incorrect goods

In the event you receive your order and it contains faulty, damaged or incorrect goods, please contact us using the details below within 10 days of receiving the item. We will then decide on an individual basis on the course of action to take. This will either involve the product being refunded as detailed above or replaced.

Contact details

For more information about our Returns Policy or to contact us about a return you wish to make, please use the contact details below:

Returns
The Independent Pharmacy
Unit 3 Heston House
7 – 9 Emery Road
Brislington
Bristol
BS4 5PF

Telephone: 0333 2200 519

Email: support@theindependentpharmacy.co.uk

Can't find what you're looking for?

We can order almost any prescription or over the counter treatment. If you can't find what you are you looking for, please contact our support team on 0333 2200 519 or chat online.

x

Basket Empty

Did you know you can search from anywhere on the site? Simply press 's' on your keyboard and our quick search tool will appear.

Alternatively you can view a list of all of our treatments and treated conditions.

If you can't find what you are looking for, please contact our support team on 0333 2200 519 or chat online.