About The Independent Pharmacy

The Independent Pharmacy was established in 2013 by pharmacists Andy Boysan and Scott McDougall.

They wanted to use technology to increase patients' access to reliable sources of medicines and advice, safe in the knowledge that they'll be dealing only with qualified UK pharmacists & doctors. In 2013 they realised that idea and created The Independent Pharmacy.

What does The Independent Pharmacy do?

The Independent Pharmacy provides a safe, personal online healthcare service. You can receive confidential health consultations with a UK doctor and receive your prescription from the comfort of your own home.

As well as offering a range of over-the-counter and prescription medicines, we also provide expert advice on a range of common health issues, including eczema, migraine, acne, erectile dysfunction, hair loss, rosacea and many more.

Our guidance helps you better understand your condition so you can make the decision that's best for you.

Find your condition

How does it work?


Complete a short online consultation

As part of the order process, you will complete a short online health questionnaire for our clinical team to check that the treatment is appropriate for you. This is no different to the questions that you would be asked if you went to visit your GP in person.

If you are ordering a medicine that you can normally get over-the-counter in your local pharmacy, a short set of questions (similar to those used by your pharmacist) are all that you are required to complete.


Our clinical team review your order

Our clinical team to assess the information that you have provided including the current state of your health, as well as your medical history and any other relevant information to ensure your treatment will be safe and effective.

All approved orders are then passed through to our pharmacy team.


Our pharmacy team dispatch your order

Our Bristol-based in-house pharmacy will dispense you order and it is then dispatched for delivery as quickly as the next working day. Your will receive a four-hour delivery window or less and your will be in discreet plain packaging.


Easily re-order in a few clicks

If you need your treatment again, you can easily re-order through your patient account.

Why is The Independent Pharmacy different?

We're not like other pharmacies

We're committed to fighting stigma around health issues, providing guidance and raising awareness to keep our patients healthy. Our key objective is to deliver a safe, effective online healthcare service that goes above and beyond patient expectations.

In the past few years, we have seen an increase in the number of illegitimate online pharmacies. Some websites can provide fake, sub-standard, or even toxic medicines, and pose a serious risk to the public. Whereas, unregulated pharmacies can have little regard for patient safety with no oversight to ensure they are doing the best for their patients.

We want to change that

The Independent Pharmacy puts our patients' health above everything else. We never chase profits at the expense of patient well-being, and we will only sell safe medicines sourced from the same UK pharmaceutical wholesalers that supply the large UK high street chains. You won't find any dangerous or risky medicines on The Independent Pharmacy, and we always conduct rigorous medical checks before prescribing anything.

We believe that patients deserve accurate information to help them make the right decision for their health. Online pharmacies should take every precaution necessary before prescribing a medicine to their patients. We are registered with all the relevant UK regulatory bodies, including the CQC, to ensure that our service undergoes regular inspections to keep to the highest standards.

With The Independent Pharmacy, you know that you are in safe hands.

If you think an online pharmacy is suspicious, you can report it to the MHRA here.

Our medical team comprises of a mix of doctors, pharmacists, and prescribing pharmacists with the aim of utilising different skill sets and years of experience working in different healthcare settings to deliver you the best online health care possible.

Meet the Team

Any other questions?

For questions or advice about your medical condition or treatment, you can contact us by telephone or email for any healthcare advice from our qualified pharmacists.

support@theindependentpharmacy.co.uk0333 2200 519

Looking for the full list of medical conditions we treat?

Find Your Condition

Looking for our full list of treatments?

View Our Treatments

Looking for more information on referrals to the appropriate healthcare service?

Other Services