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About The Independent Pharmacy

The Independent Pharmacy was established in 2013 by pharmacists Andy Boysan and Scott McDougall.

They wanted to use technology to increase patients' access to reliable sources of medicines and advice, safe in the knowledge that they'll be dealing only with qualified UK pharmacists & doctors. In 2013 they realised that idea and created The Independent Pharmacy.

We had the idea of creating an accessible, user-friendly online pharmacy that was entirely focused towards the customer.

Scott McDougall Scott McDougall

What does The Independent Pharmacy do?

The Independent Pharmacy provides a safe, personal online healthcare service. You can receive confidential health consultations with a UK doctor and receive your prescription from the comfort of your own home.

As well as offering a range of over-the-counter and prescription medicines, we also provide expert advice on a range of common health issues, including eczema, migraine, acne, erectile dysfunction, hair loss, rosacea and many more.

Our guidance helps you better understand your condition so you can make the decision that's best for you.

Find your condition

How does it work?

  1. Place your order

    The process is very simple. When you need a prescription, you place an order with us and complete a quick health assessment to check the medication is appropriate for you.

  2. Complete a short health assessment

    Our initial assessment doesn't require you to come in or visit anyone, it's just an online questionnaire so that one of our prescribers can assess the current state of your health, as well as your medical history and any other relevant information. This is no different to the questions that you would be asked if you went to visit your GP in person.

    If you are ordering a medicine that you can normally get over-the-counter in your local pharmacy, a short set of questions (similar to those used by your pharmacist) are all that you are required to complete.

  3. We'll review and approve your order

    Then our qualified doctors and pharmacists, based here in the UK, will review your orders and, once approved, it will pass to our pharmacy team based in Bristol.

  4. We'll dispatch your order

    From here it is assembled and dispatched straight to your door and can arrive as quickly as the next working day, providing the order was placed before 4pm.

In some cases, you may be required to provide further information to allow us to be sure that the treatment is going to be safe and effective for you.

Why is The Independent Pharmacy different?

We're not like other pharmacies

We're committed to fighting stigma around health issues, providing guidance and raising awareness to keep our patients healthy. Our key objective is to deliver a safe, effective online healthcare service that goes above and beyond patient expectations.

In the past few years, we have seen an increase in the number of illegitimate online pharmacies. Some websites can provide fake, sub-standard, or even toxic medicines, and pose a serious risk to the public. Whereas, unregulated pharmacies can have little regard for patient safety with no oversight to ensure they are doing the best for their patients.

We want to change that

The Independent Pharmacy puts our patients' health above everything else. We never chase profits at the expense of patient well-being, and we will only sell safe medicines sourced from the same UK pharmaceutical wholesalers that supply the large UK high street chains. You won't find any dangerous or risky medicines on The Independent Pharmacy, and we always conduct rigorous medical checks before prescribing anything.

We believe that patients deserve accurate information to help them make the right decision for their health. Online pharmacies should take every precaution necessary before prescribing a medicine to their patients. We are registered with all the relevant UK regulatory bodies, including the CQC, to ensure that our service undergoes regular inspections to keep to the highest standards.

With The Independent Pharmacy, you know that you are in safe hands.

If you think an online pharmacy is suspicious, you can report it to the MHRA here.

Meet the team

Company Directors and Pharmacists

Andy Boysan

Andy Boysan BPHARM

Director & Superintendent Pharmacist
GPhC No. 2047716
21 years' experience

Andy was born in Istanbul in 1975. He studied at the University of Bath, qualifying as a pharmacist in 1997. He went on to work in a number of pharmacies in and around Bristol and New Zealand. Andy returned to Bristol in 2008, managing a Lloydspharmacy where he met Scott, and so The Independent Pharmacy was born.

Andy spends his time outside of work with his wife and two young children. He is a nationally-ranked backgammon player that frequently competes with the best players from around the UK.

Scott McDougall

Scott McDougall MPHARM

Director & Registered Manager
GPhC No. 2079324
7 years' experience

Born in 1989 in Bristol, Scott studied Pharmacy at the University of Strathclyde. Qualifying in 2011, Scott went onto work at Alliance Boots for several years, gaining valuable experience in the pharmacy industry. He then went on to work at a Lloydspharmacy where he met Andy. They formed a partnership and created The Independent Pharmacy in 2013.

Scott loves the outdoors and when he's not working, he can be found hiking, rock climbing, surfing, and snowboarding.

Leanne Sinclair

Leanne Sinclair BPHARM

Clinical Pharmacist
GPhC No. 2062576
14 years' experience

Leanne qualified as a pharmacist from the University of Tasmania in 2004. She went on to work in a number of pharmacies around Australia before moving to the UK in 2006. Leanne continued to gain valuable experience in several UK pharmacies, before joining The Independent Pharmacy in 2018. Leanne works alongside Scott and Andy to fulfil our patients' prescriptions.

Leanne is an avid traveller who has visited every continent except Antarctica. When not on her travels, she enjoys baking, snowboarding, and acrobatics.

Our Prescribing Team

A photo of Dr Don Grant

Dr Don GrantMB ChB DRCOG MRCGP Dip. Orth. Med (Clinical Lead)

General Practitioner
GMC No. 3058367
33 years' experience

Dr Grant qualified as a Doctor in Bristol in 1985. He has wide clinical experience as a GP in and around Bristol. He has a particular interest in orthopaedic medicine. He also has wide experience of managing change within Primary Care. He has been responsible for introducing telephone triage at his own practice and is well acquainted with the advantages and challenges associated with new ways of working. He is married with a son at University and two Labrador dogs. Don enjoys gardening and theatre.

A photo of Dr Simon Fielden-Smith

Dr Simon Fielden-Smith MB ChB MRCGP DRCOG

General Practitioner
GMC No. 4286291
22 years' experience

Simon qualified from Leicester Medical School in 1996. After 4 years working in Hospital, he became a GP in September 2000. Since then he has worked as a GP in Bristol and is a GP Trainer and appraiser. He also does private GP work. He enjoys helping newer GPs to develop. Simon is married with 3 children, 1 excitable Cocker Spaniel and 2 cats. He is a dedicated lifelong fan of Reading FC having followed them through the highs and lows since the early 80s.

A photo of Dr Raman Garcha

Dr Raman Garcha MB ChB

GMC No. 6122339
11 years' experience

Dr Garcha qualified from Birmingham University in 2007. With many years' experience working in general medicine as an NHS hospital doctor, Dr Garcha also works in pharmaceutical medicine and pharmacovigilance (drug safety). He is now studying a Masters in oncology therapeutics. In his spare time, Raman is learning to play the guitar and is a black belt in Taekwondo.

Chris Newbury

Chris Newbury BPharm PharmIP

Pharmacist Independent Prescriber
GPhC No. 2045198
22 years' experience

Chris Newbury qualified as a pharmacist in 1996. After graduating from the University of Bath he has practiced pharmacy in hospitals around the UK, as well as in a variety of community pharmacies. Chris continued to develop his knowledge and gained a postgraduate qualification in Clinical Pharmacy followed by qualifying as an Independent Pharmacist Prescriber in 2012. This allows him to use his vast clinical knowledge to prescribe medicines for patients in his areas of specialty. He is married with three children and has recently restarted playing rugby after a 20-year hiatus.

A photo of Ruari O'Connell

Ruari O'Connell BPharm PharmIP

Pharmacist Independent Prescriber
GPhC No. 2038692
27 years' experience

Ruari O'Connell qualified as a pharmacist in 1991. After graduating from the University of London in 1990, he worked in community pharmacy for 18 years. In 2009, Ruari became Bristol CCG's first full time practice support pharmacist and qualified as an Independent Prescriber in 2011. Ruari is quite musical and plays guitar, 5 string banjo and mandolin.

Our pharmacists, doctors, and other prescribers are also supported by our qualified dispensing team, who all have 25+ years' experience working in the pharmacy industry.

Our pharmacists, doctors, and other prescribers are also supported by our qualified dispensing team, who all have 25+ years' experience working in the pharmacy industry

Andy Boysan Andy Boysan

Any other questions?

For questions or advice about your medical condition or treatment, you can contact us by telephone or email for any healthcare advice from our qualified pharmacists.

support@theindepenentpharmacy.co.uk 0333 2200 519

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