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About The Independent Pharmacy

The Independent Pharmacy was established in 2013 by pharmacists Andy Boysan and Scott McDougall.

They wanted to use technology to increase patients' access to reliable sources of medicines and advice, safe in the knowledge that they'll be dealing only with qualified UK pharmacists & doctors. In 2013 they realised that idea and created The Independent Pharmacy.

We had the idea of creating an accessible, user-friendly online pharmacy that was entirely focused towards the customer.

Scott McDougall Scott McDougall

What does The Independent Pharmacy do?

The Independent Pharmacy provides a safe, personal online healthcare service. You can receive confidential health consultations with a UK doctor and receive your prescription from the comfort of your own home.

As well as offering a range of over-the-counter and prescription medicines, we also provide expert advice on a range of common health issues, including eczema, migraine, acne, erectile dysfunction, hair loss, rosacea and many more.

Our guidance helps you better understand your condition so you can make the decision that's best for you.

Find your condition

How does it work?

  1. Place your order

    The process is very simple. When you need a prescription, you place an order with us and complete a quick health assessment to check the medication is appropriate for you.

  2. Complete a short health assessment

    Our initial assessment doesn't require you to come in or visit anyone, it's just an online questionnaire so that one of our prescribers can assess the current state of your health, as well as your medical history and any other relevant information. This is no different to the questions that you would be asked if you went to visit your GP in person.

    If you are ordering a medicine that you can normally get over-the-counter in your local pharmacy, a short set of questions (similar to those used by your pharmacist) are all that you are required to complete.

  3. We'll review and approve your order

    Then our qualified doctors and pharmacists, based here in the UK, will review your orders and, once approved, it will pass to our pharmacy team based in Bristol.

  4. We'll dispatch your order

    From here it is assembled and dispatched straight to your door and can arrive as quickly as the next working day, providing the order was placed before 4pm.

In some cases, you may be required to provide further information to allow us to be sure that the treatment is going to be safe and effective for you.

Why is The Independent Pharmacy different?

We're not like other pharmacies

We're committed to fighting stigma around health issues, providing guidance and raising awareness to keep our patients healthy. Our key objective is to deliver a safe, effective online healthcare service that goes above and beyond patient expectations.

In the past few years, we have seen an increase in the number of illegitimate online pharmacies. Some websites can provide fake, sub-standard, or even toxic medicines, and pose a serious risk to the public. Whereas, unregulated pharmacies can have little regard for patient safety with no oversight to ensure they are doing the best for their patients.

We want to change that

The Independent Pharmacy puts our patients' health above everything else. We never chase profits at the expense of patient well-being, and we will only sell safe medicines sourced from the same UK pharmaceutical wholesalers that supply the large UK high street chains. You won't find any dangerous or risky medicines on The Independent Pharmacy, and we always conduct rigorous medical checks before prescribing anything.

We believe that patients deserve accurate information to help them make the right decision for their health. Online pharmacies should take every precaution necessary before prescribing a medicine to their patients. We are registered with all the relevant UK regulatory bodies, including the CQC, to ensure that our service undergoes regular inspections to keep to the highest standards.

With The Independent Pharmacy, you know that you are in safe hands.

If you think an online pharmacy is suspicious, you can report it to the MHRA here.

Our medical team comprises of a mix of doctors, pharmacists, and prescribing pharmacists with the aim of utilising different skill sets and years of experience working in different healthcare settings to deliver you the best online health care possible.

Meet the team

Our pharmacists, doctors, and other prescribers are also supported by our qualified dispensing team, who all have 25+ years' experience working in the pharmacy industry

Andy Boysan Andy Boysan

Any other questions?

For questions or advice about your medical condition or treatment, you can contact us by telephone or email for any healthcare advice from our qualified pharmacists.

support@theindependentpharmacy.co.uk 0333 2200 519

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Alternatively you can view a list of all of our treatments and treated conditions.

If you can't find what you are looking for, please contact our support team on 0333 2200 519.