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Xyloproct Ointment

Xyloproct Ointment (20g)

Order before 3pm for delivery from Wed. 21 Oct and Thu. 22 Oct.

Product Information

  • Age: 18

    Maximum per order: 2

  • Pregnancy: Not suitable

    Breastfeeding: Not suitable


Xyloproct is a popular remedy for piles which can target your symptoms almost immediately. Xyloproct is a short term remedy which can stop the pain and itching associated with internal haemorrhoids.

Xyloproct contains three key ingredients, lidocaine, hydrocortisone, and zinc oxide, that aid in the alleviation of your symptoms.

Lidocaine acts as a numbing agent, effectively reducing the nerve impulses in the applied area from travelling to the brain. This decreases the discomfort associated with haemorrhoids.

Hydrocortisone is a kind of steroid which targets inflamed areas by stopping the chemicals released by your body’s natural immune system. These chemicals are the cause of inflamed blood vessels, which is basically what haemorrhoids are.

Zinc oxide is a common ingredient found in many lotions and has antibacterial properties which help to sooth any areas of irritation.

When haemorrhoids cause discomfort, Xyloproct has been proven to effectively treat your symptoms. Its combined ingredients are able to decrease discomfort, lower the chance of infection, and reduce inflammation.

Xyloproct can be applied both inside and outside the rectum multiple times per day. Always make sure the area is clean and wash your hands before and after using Xyloproct.

Xyloproct should not be used as a long term treatment. If your situation does not improve within a week you should consult your doctor.

One standard dose of Xyloproct is 20g. The ingredients have been specifically balanced in order to improve potency while minimizing the chance of potential side effects from occurring.

Because Xyloproct is applied topically, directly to the problem areas, the chance of side effects is drastically reduced. Your body can tolerate these ingredients very effectively for short term use, and prolonged use will increase the chance of side effects. If you do experience any side effects it will most likely be in the form of irritation around the applied area.

If you experience any serious side effects such as pain or rectal bleeding, speak to your doctor immediately. If applying Xyloproct internally you should use the special applicator that is provided with the treatment.

Xyloproct is manufactured by AstraZeneca, and they will provide full information and instruction with the treatment. Most people will experience some form of piles at least once in their life. The cause of this is the development of varicose veins within the rectum or surrounding areas brought about by high blood pressure in the area. The result of this is swelling around the rectum, creating irritation and itchiness. Other symptoms include pain and bleeding.

There are many factors that can contribute to the development of haemorrhoids including:

  • High blood pressure
  • Being overweight
  • Sitting on hard surfaces for prolonged period of time
  • Extended periods of constipation


If you do experience piles, there are some things you can do to decrease their severity. If blood pressure is a key factor then lowering it can massively improve your symptoms, consider making alterations to your diet such as decreasing salt intake. If you suffer from long term constipation then add more fibre to your diet or consider other health improvements.

In severe cases of haemorrhoids you may be recommended treatment. Finding blood in your stools can be a key indicator for haemorrhoids and should be brought to your doctor’s attention. This will allow your doctor to prescribe medication to both reduce inflammation and decrease pain around the rectal area.

Alternate OTC (over the counter) Medication 

There are many OTC medicines available from ourselves and your local pharmacy to buy, these may be all you need, so you should try these first before moving onto a prescription only medications, here is a list of a couple that are commonly stocked. 

  • Ansusol Cream
  • Anusol HC Ointment & Suppositories
  • Germoloids Cream & Ointment
  • Preparation H 


*Prescription medicines are supplied subject to a medical consultation at the discretion of a doctor.

Always use Xyloproct Ointment exactly as your doctor has told you. You should check with your doctor or pharmacist if you are not sure. Always wash your hands well before and after using this medicine.
How much Xyloproct Ointment to use

Your doctor will tell you how much ointment to use and how often to use it.
Usually the ointment should be put on the affected area several times a day.
Up to 6 g (grams) of ointment can be used each day. This is about a third of a tube.
How long to use Xyloproct Ointment for

Xyloproct Ointment should only be used for limited periods of time.
With longer periods of treatment (up to 3 weeks) your doctor may suggest that you have a break from treatment, especially if you are getting irritation around or inside where the ointment is applied.
If you get irritation, your doctor may do a patch test to see if it is being caused by Xyloproct Ointment.
Using the applicator

The ointment comes with an applicator. Your doctor will tell you if you need to use this.
If your doctor tells you to use the applicator, be careful not to put too much ointment inside the back passage, especially if it is being given to a child.
Clean the applicator very well after each use.
If you use more Xyloproct Ointment than you should

If you use too much ointment talk to your doctor as soon as possible.
It is particularly important to talk to your doctor as soon as possible if a child has been given too much ointment. This is because fits have sometimes happened in children who have been given too much.

Like all medicines, Xyloproct Ointment can cause side effects, although not everybody gets them.
Stop using Xyloproct Ointment and talk to your doctor straight away if you notice any of the following – you may need urgent medical treatment
Sudden onset of rash, itching or hives on the skin.
Swelling of the face, lips, tongue or other parts of the body.
Shortness of breath, wheezing or trouble breathing.
This may mean that you are having an allergic reaction.
Stop using Xyloproct Ointment and talk to your doctor if you notice any of the following:
Soreness in your back passage.
Bleeding from your back passage.
Other possible side effects:
Redness, swelling and itching where Xyloproct Ointment has been put on your body.
Reporting of side effects
If you get any side effects, talk to your doctor or pharmacist. This includes any possible side effects not listed in this leaflet. By reporting side effects you can help provide more information on the safety of this medicine.

The active substances in Xyloproct Ointment are lidocaine and hydrocortisone acetate. Each gram of Xyloproct Ointment contains 50 mg (milligrams) of lidocaine and 2.75 mg of hydrocortisone acetate.
The other ingredients are zinc oxide, aluminium acetate, stearyl alcohol, cetyl alcohol, purified water and macrogol (3350 and 400).

Do not use Xyloproct Ointment if:
You are allergic (hypersensitive) to lidocaine or hydrocortisone or any of the other ingredients of Xyloproct Ointment.
You have ever had an allergic reaction to other local anaesthetics or to other corticosteroid medicines.
You have an infection where the ointment is going to be put and the infection is not being treated.
You are not in hospital and you are taking medicines for an uneven heart beat (such as amiodarone or sotalol).
Do not use Xyloproct Ointment if any of the above apply to you. If you are not sure, talk to your doctor or pharmacist before using Xyloproct Ointment.
Check with your doctor or pharmacist before using Xyloproct Ointment if:
Your skin is very thin or fragile where the ointment is going to be put.
You have an infection where the ointment is going to be put. If this applies to you, your doctor may ask you to use another medicine as well as Xyloproct Ointment.
You have ever been told that you have a rare disease of the blood pigment called ‘porphyria’ or anyone in your family has it.
Taking other medicines
Please tell your doctor or pharmacist if you are taking, or have recently taken, any other medicines. This includes medicines that you buy without a prescription and herbal medicines. This is because Xyloproct Ointment can affect the way some medicines work and some medicines can have an effect on Xyloproct Ointment.
In particular, tell your doctor or pharmacist if you are taking or using any of the following medicines:
Medicines for an uneven heart beat (such as amiodarone or sotalol).
Other local anaesthetics.
Pregnancy and breast-feeding
Talk to your doctor before using Xyloproct Ointment if you are pregnant, may become pregnant or are breast-feeding. Your doctor will decide if you can use Xyloproct Ointment during this time.

Delivery & Shipping Information

Please note that due to the current situation with COVID-19, Royal Mail are experiencing some delays. This may mean that your order takes longer to arrive than you would normally expect. We are working hard to ensure that, where possible, all orders placed before 15:00 are still dispatched the same working day.


UK Orders

We offer FREE standard tracked delivery on orders over £40.

The following delivery options are available:

  • Standard Tracked Delivery - 3 - 5 day delivery - £2.95
  • Express Tracked Delivery - 1 - 3 day delivery - £4.45
  • DPD Next Day - 1 - 2 working days - £6.95
  • Special Delivery (Guaranteed before 21:00) - £8.95
  • Saturday Guaranteed before 21:00 - £10.45

Important Delivery Information

All our orders are sent out using Royal Mail (unless stated). We always aim to dispatch all Royal Mail orders received before 15:00 the same working day. Any orders received after 15:00 or over the weekend will be dispatched the next working day. Orders will not be dispatched on weekends or bank holidays.

All orders are subject to approval by our team of doctors and pharmacists. Your delivery date in the checkout is subject to your consultation being approved by our healthcare team.

All orders can be fully tracked from your dispatch email and in your account.

We ensure all parcels are in plain packaging for discreet delivery of your medicines and pharmacy goods. Where possible, we will attempt to size all parcels to fit through your letterbox in tamper-proof packaging. By placing an order on our website, you confirm that it is safe and appropriate for a package containing medicines to be posted through your letterbox, if the carrier is able to do so. You should notify our customer support team if it is not safe for the package to be posted through the letterbox, for example due to animals or small children.

Deliveries containing pharmacy-only or prescription medicines may require a signature on receipt. 

Delivery is free for all NHS prescriptions.


Royal Mail

Royal Mail are the most widely recognised mail delivery company in the UK. Being on the UK’s 29 million doorsteps six days a week means they offer unparalleled price and convenience. The Independent Pharmacy uses Royal Mail’s Tracked 48, Tracked 24, and Special Delivery Guaranteed parcel services to offer reliable, fully-tracked delivery at very competitive prices. Your Royal Mail parcel will arrive with your normal daily delivery of post.

Please note: Royal Mail do not deliver on Sundays or Bank Holidays - this should be taken into account when ordering. 

If you are not home to accept your delivery, a card should be left by the Royal Mail representative. This card will provide details of where you can collect the order or how to arrange re-delivery.

Should you be unable to collect your missed delivery or arrange for your medication to be redelivered by Royal Mail, the pharmacy can resend your medication to the same, or a different address provided it has been returned to us and this happens within a 30 day window.

Once a package has been shipped with Royal Mail we advise that you are bound to the terms and conditions of their use together with the terms and conditions contained herein.

You have the right to cancel your order up to the point when your treatment is dispatched. The pharmacist must destroy any medication within 30 days of it being returned, even un-opened boxes, so we are not able to offer refunds once your treatment has been dispatched.



DPD Local is the most innovative parcel carrier around. Thanks to their industry-leading Predict service, they provide parcel recipients with a one hour delivery window, notified by email, so you don't have to wait in all day. What's more, it enables receivers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute time-slot. 

As well as keeping customers informed at every stage of the journey, DPD believe in maximising choice and convenience. That's why DPD provide access to a suite of options both on the day of delivery and the night before, allowing customers to take delivery of their goods in a way that suits. If you wish to reschedule, you can:

  • Select an alternative delivery date
  • Opt for delivery to a nominated neighbour
  • Have the parcel left in a specified safe place
  • Collect the parcel from your local DPD Pickup Shop
  • Upgrade delivery to By 12

Please note: DPD do not deliver on Saturdays, Sundays or Bank Holidays - this should be taken into account when ordering. 

Once a package has been shipped with DPD we advise that you are bound to the terms and conditions of their use together with the terms and conditions contained herein.

You have the right to cancel your order up to the point when your treatment is dispatched. The pharmacist must destroy any medication within 30 days of it being returned, even un-opened boxes, so we are not able to offer refunds once your treatment has been dispatched.


Forwarding houses

We are unable to ship orders to mailing or forwarding houses for onwards shipping to locations outside of the UK.


BFPO Postcodes

Unfortunately we are unable to deliver medicines to BFPO postcodes.


Remote Areas

Please be aware that Royal Mail Guaranteed services are not available to all customers in the UK, especially those that live in remote postcodes. Royal Mail advise customers of the following:

We deliver by 17:30 the next working day in the following postcode areas:
AB30 - 39, 41 - 45, 51 - 56
GY9 Alderney (Channel Islands)
HS1, 3 - 9
IV21 - 28, 40 - 49, 51 - 56
KA27, 28
KW1 - 3, 5 - 15
KW16 Stromness Town only
PA20 (0&9)
PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50


We deliver within two working days by 17:30 to the following postcodes areas:
GY1 Herm (Channel Islands)
GY9 Sark (Channel Islands)
PA60 - 75, 78
ZE2, 3


We deliver within three working days by 17:30 to the following postcode areas:
KW16 - non-Town
PH30, 41 - 44


Please note: This applies to our 'Special Delivery' and 'Saturday Guaranteed' services.


International Orders

We are currently unable to ship orders outside of the UK.

We are unable to ship orders to mailing or forwarding houses for onwards shipping to locations outside of the UK.

Need to know more about Haemorrhoids & Piles?

Visit our advice area or contact our support team

Xyloproct Ointment Reviews

Unsure about a treatment?
Ask our medical team for impartial information and advice about any treatment we provide or medical condition that we treat before you buy.

Frequently Asked Questions

Authored By:

A photo of Dr Donald Grant

Dr Donald Grant

MB ChB DRCOG MRCGP Dip.orth.med

Published on: 02-02-2017

Last modified on: 02-02-2019

Dr Don Grant is a GP with over 30 years experience and is the Clinical Advisor at The Independent Pharmacy

Reviewed By:

A photo of  Leanne Sinclair

Leanne Sinclair


Reviewed on: 02-02-2019

Next review date: 02-02-2021

Leanne is a clinical pharmacist with years of experience working in pharmacy.

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