The Independent Pharmacy aims to provide a high quality, online healthcare service which includes submitting confidential health assessments to a qualified medical practitioner and the private prescribing of commonly-used prescription medicines.
The Independent Pharmacy’s key objective is to provide a safe and effective online healthcare service. which is readily accessible and efficient for patients, and exceeds individual expectations.
The Independent Pharmacy always aims to fully comply with the Care Quality Commission (Registration) Regulations 2009 and the Fundamental Standards and Regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
The Independent Pharmacy provides services via the following websites: https://www.theindependentpharmacy.co.uk
All treatments provided
The Independent Pharmacy provides online Internet healthcare services in the form of the following CQC-regulated activity: Treatment of disease, disorder or injury.
The Independent Pharmacy provides an online healthcare service for a range of non-acute health conditions, sexual health issues and contraception. It involves private and confidential online health consultations with a medical practitioner, the provision of individual health advice and the issuing of private prescriptions for medicines. When placing an order, The Independent Pharmacy will ask you to fill out a questionnaire so that one of our prescribers can assess the current state of your health as well as your medical history and any other relevant information. In some cases, you may be required to provide further information to allow us to be sure that the treatment is going to be safe and effective for you.
For questions or advice about your medical condition or treatment, you can contact us by telephone, email or live chat for any healthcare advice from our qualified pharmacists.
We always put the health and well-being of our patients first. If a patient has a more immediate healthcare need or is unsuitable for the types of treatment offered, they will be informed of this by our healthcare team and offered advice and a referral to the appropriate service.
For more information on referrals to the appropriate healthcare service, see our Referrals page here:
You can find a full list of the medical conditions that we treat here:
You can find a full list of the medical treatments that we provide here:
The Independent Pharmacy is not an emergency service - in a medical emergency, you should contact 999.
Our customer service is available Monday - Friday 08:30 - 17:00. You can complete a consultation on our website 24 hours a day.
Dr Don Grant MB ChB DRCOG MRCGP Dip.orth.med
General Practitioner - GMC No. 3058367
Dr Grant qualified as a Doctor in Bristol in 1985. He has wide clinical experience as a GP in and around Bristol. He has a particular interest in orthopaedic medicine. He also has wide experience of managing change within Primary Care. He has been responsible for introducing telephone triage at his own practice and is therefore well acquainted with the advantages and challenges associated with new ways of working. He is married with a son at University and two Labrador dogs.
Dr Raman Garcha
Doctor - GMC No. 6122339
Dr Garcha qualified from Birmingham University in 2007. He has experience working in general medicine as an NHS hospital doctor, and also works in pharmaceutical medicine and pharmacovigilance (drug safety). He is now studying a MSc in Oncology therapeutics. In his spare time, Raman is learning to play the guitar and is a black belt in Taekwondo.
Dr Simon Fielden-Smith
General Practitioner - GMC No. 4286291
Simon qualified from Leicester Medical School in 1996. After 4 years working in Hospital, he became a GP in September 2000. Since then he has worked as a GP in Bristol and is a GP Trainer and appraiser. He also does private GP work. He enjoys helping newer GPs to develop. Simon is married with 3 children, 1 excitable Cocker Spaniel and 2 cats. He is a dedicated lifelong fan of Reading FC having followed them through the highs and lows since the early 80s.
Chris Newbury BPharm PharmIP
Pharmacist Independent Prescriber - GPhC No. 2045198
Chris Newbury qualified as a pharmacist in 1996. After graduating from the University of Bath he has practiced pharmacy in hospitals in Middlesbrough and Bristol as well as in a variety of community pharmacies. He has experience in auditing and advising doctors on their prescribing, running teaching sessions for doctors and other healthcare professionals and running successful pharmacy stores.
His main focus is in providing holistic care for his patients and helping them above and beyond what is generally expected, whilst supporting his fellow healthcare professionals by providing advice and guidance. Chris continued to develop his knowledge and gained a postgraduate qualification in Clinical Pharmacy followed by qualifying as an Independent Pharmacist Prescriber in 2012. This allows him to use his vast clinical knowledge to prescribe medicines for patients in his areas of specialty. He is married with three children and has recently restarted playing rugby after a 20-year hiatus.
Ruari O'Connell BPharm PharmIP
Pharmacist Independent Prescriber - GPhC No. 2038692
Ruari O’Connell qualified as a pharmacist in 1991. After graduating from the School of Pharmacy, University of London, in 1990 he worked in community pharmacy for 18 years for all of the major multiples as well as smaller independent chains. In 2009 He became Bristol CCG’s first full time practice support pharmacist and has worked in over 30 GP practices in Bristol.
He qualified as an Independent Prescriber in 2011 with interests in Pain Management and Smoking Cessation. For the last three years he has worked full time at a single GP practice as part of the NHS England Pharmacist Pilot and during this time his areas of prescribing interest have greatly increased. Ruari is quite musical and plays guitar, 5 string banjo and mandolin.
Superintendent Pharmacist - GPhC No. 2047716
Pharmacist & Registered Manager - GPhC No. 2079324
Pharmacist - GPhC No. 2062576
We are registered as an approved online medicine seller with the MHRA (Reg No. C42990).
Check our MHRA registration here: https://medicine-seller-register.mhra.gov.uk/search-registry/36
The Online Doctor service is provided by Red Label Medical Ltd (Company Reg. No. 08676338). The service is registered with the Care Quality Commission in the UK (Reg. No. 1-1004662164).
Check our CQC registration here: https://www.cqc.org.uk/location/1-1135933317
Our service is registered with the Care Quality Commission to ensure that we meet the national standards set in the UK for any health provider. They also regulate your local GP and assess them to the same standards. This ensures that we are complying with UK law and offers protection to our customers. For more information see: https://www.cqc.org.uk
The registered manager is Scott McDougall.
All our doctors are registered with the General Medical Council in the UK ensuring that they are fit to practice and are able to provide you with a high level of care. For more information see: https://www.gmc-uk.org
The Independent Pharmacy premises are registered with the General Pharmaceutical Council (Reg No. 1120908) and the National Pharmacy Association.
Check our premises registration here: https://www.pharmacyregulation.org/registers/pharmacy/registrationnumber/1120908
Our prescribing pharmacists have all undergone extra training to enable them to prescribe for all medical conditions. They all have a wealth of experience and are registered with the General Pharmaceutical Council. For more information see the NHS article - 'Who can write a prescription?'.
We are registered with the General Pharmaceutical Council to ensure we comply with the national standards expected for all registered pharmacists and pharmacies. Again, these are the same standards that your local chemist is assessed against. Always look for the green cross logo issued to genuine Internet pharmacies. For more information see: https://www.pharmacyregulation.org
Our Superintendent Pharmacist, Mr. Ant Boysan BPharm (GPhC No. 2047716), is registered with the General Pharmaceutical Council.
Check our Superintendent's registration here: https://www.pharmacyregulation.org/registers/pharmacist/registrationnumber/2047716
We are a registered business and display our contact information clearly as we take customer care very seriously. If you are in any doubt please contact us for reassurance.
You will always undergo a private consultation and be issued with a legal private prescription for any medication that is ordered after your online consultation. Websites that offer medicines without a consultation and prescription are unregulated meaning that you have no guarantee over what you are purchasing and no protection as a consumer.
We will always provide follow-up care after you have received any medication from our Online Doctor service to ensure that the medication that has been provided is not causing you any problems.
We display prices for all our available treatments on the website up front. A delivery fee is applicable on all orders under £40 in value. Delivery starts at £2.95 for a fully-tracked 48-hour service. Full details on our delivery options can be found here: https://www.theindependentpharmacy.co.uk/delivery-information
Payment for all medicines should be made following your consultation. Payment must be made on the website using a major credit or debit card. All payments and details are protected with 128-bit encryption.
The Independent Pharmacy is owned and operated by ABSM Healthcare Ltd & Red Label Medical Ltd from a GPhC-registered pharmacy premises run by qualified pharmacists.
We are registered as a limited company with Companies House (Reg No. 08515600 & 08676338) and VAT registered (VAT Reg No. 176 5900 90).
The registered address is ABSM Healthcare Ltd, Unit 3 Heston House, 7-9 Emery Road, Brislington, Bristol, BS4 5PF.
The Independent Pharmacy was established in 2013 with the ambition of becoming the most user-friendly, customer-focused online pharmacy in the UK. Our objective is to enable the public to make informed choices about their own healthcare, safe in the knowledge that qualified pharmacists will oversee all purchases whilst being readily contactable by telephone or online.
All the information we have provided on this website is for information purposes only and is there to supplement the care you receive from your healthcare providers, not replace it. Please always read all information we provide carefully to ensure the product you choose is both safe and effective and always read the box and leaflet when you receive your product, prior to taking. If you believe you have a health condition or are going to take any new medication or supplement, please consult your doctor first to ensure it is appropriate. Please see our Terms & Conditions for more details.
There may be, on occasion, a time where a patient wishes to comment or complain about the service they have received from The Independent Pharmacy. We welcome all feedback about our service and will strive to resolve any negative experience our customers have experienced.
Should you wish to contact us to comment or complain please contact Andy Boysan by emailing firstname.lastname@example.org. Alternatively, please send your correspondence to Mr Andy Boysan, The Independent Pharmacy, Unit 3 Heston House, 7 – 9 Emery Road, Brislington, Bristol, BS4 5PF. You will always receive a reply within 7 days.
We will log all complaints we receive so that we can monitor the types of problems, the best way to resolve them and how long we are taking to deal with them.
Alternatively, you may contact the CQC with feedback on our service. This can be done at www.cqc.org.uk or by telephone on 03000 616161. Alternatively, you can contact them in writing at Care Quality Commission, National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA.
The Independent Pharmacy looks to obtain feedback on the quality of our service and patient satisfaction after every consultation. You will receive an email from us to give you the chance to offer feedback or ask questions
We also collect reviews and feedback through the independent review service, Trustpilot. You can view our feedback here:
You can offer feedback at any time by email or telephone (Tel: 0333 2200 519 Email: email@example.com).
Protecting the privacy of our customers is very important at The Independent Pharmacy. In order to provide you with the best possible service we collect and store information about you and the services that you have used. To ensure that we treat your data in the proper manner we are registered under the Data Protection Act 1998 (Reg no. ZA030687).
You can see a copy of our Privacy & Security policy here:
Patients of The Independent Pharmacy are self-referred through the website. We provide a private healthcare service that incurs a charge for our patients. Our fees are all clearly displayed on the website.
We do not provide consultations or prescribe for anyone under the age of 18 years old. If a patient is unable to complete the online consultation himself or herself, for whatever reason, we are unable to provide any treatments through our website and suggest that they visit their GP for treatment.
The Independent Pharmacy offers our patients private consultations and prescribing of a range of prescription-only medicines in accordance with the patient’s preferences and wishes subject to a strict medical assessment by a qualified GP or Pharmacist Independent Prescriber. Patients will be able to fill out a confidential, comprehensive medical questionnaire and select a preferred treatment for submission to a prescriber. This is carefully assessed by one of our prescribers to assess the suitability. If the prescriber makes a diagnosis and deems the preferred medicine suitable a private prescription will be produced. All relevant information on the conditions and medicines will be available on the website and will be enclosed with the medicines when they are couriered to the patient.
A full set of our terms and conditions can be found here:
Did you know you can search from anywhere on the site? Simply press 's' on your keyboard and our quick search tool will appear.
If you can't find what you are looking for, please contact our support team on 0333 2200 519.