About The Independent Pharmacy


What is the Online Doctor Service?

The Online Doctor is a safe way of acquiring privately prescribed medication through a confidential online consultation with a UK-registered doctor or prescribing pharmacist. The Care Quality Commission regulate the service and all our doctors are registered with the General Medical Council so you can be assured you are receiving high-quality care from start to finish.

There are several conditions for which the NHS will not provide subsidised treatment, such as erectile dysfunction (e.g. Viagra and Cialis), malaria prevention (e.g. Malarone), and many others. Medicines for these conditions need to be prescribed privately and usually don’t require a physical examination, even if you see the prescriber face-to-face. 

We offer the convenience of carrying this consultation out in full on our website. If appropriate, one of our prescribers will then provide us with a private prescription, whilst providing you all the information you need to use the medicine. Your medicines will then be delivered to you at a location of your choice in discreet packaging. 

All information provided in this service is completely confidential and will only be shared with your own GP with your consent. All information will be stored on your online patient record for you to refer back to if needed.


Who provides the Online Doctor Service?

 our prescribers


Dr Don Grant MB ChB DRCOG MRCGP Dip.orth.med

General Practitioner

GMC No. 3058367

Dr Grant qualified as a Doctor in Bristol in 1985. He has wide clinical experience as a GP in and around Bristol. He has a particular interest in orthopaedic medicine. He also has wide experience of managing change within Primary Care. He has been responsible for introducing telephone triage at his own practice and is therefore well acquainted with the advantages and challenges associated with new ways of working. He is married with a son at University and two Labrador dogs.  


Chris Newbury BPharm PharmIP

Pharmacist Independent Prescriber

GPhC No. 2045198

Chris Newbury qualified as a pharmacist in 1996. After graduating from the University of Bath he has practised pharmacy in hospitals in Middlesbrough and Bristol as well as in a variety of community pharmacies. He has experience in auditing and advising doctors on their prescribing, running teaching sessions for doctors and other healthcare professionals and running successful pharmacy stores. 

His main focus is in providing holistic care for his patients and helping them above and beyond what is generally expected, whilst supporting his fellow healthcare professionals by providing advice and guidance. Chris continued to develop his knowledge and gained a postgraduate qualification in Clinical Pharmacy followed by qualifying as an Independent Pharmacist Prescriber in 2012. This allows him to use his vast clinical knowledge to prescribe medicines for patients in his areas of specialty. He is married with three children and has recently restarted playing rugby after a 20-year hiatus. 


Dr Raman Garcha


GMC No. 6122339

Our pharmacists


Ant Boysan

Superintendent Pharmacist

GPhC No. 2047716


Scott McDougall

Pharmacist & Regiester Manager

GPhC No. 2079324


How can I tell this service is safe and legal?


We are registered as an approved online medicine seller with the MHRA (Reg No. C42990).

Check our MHRA registration here: http://medicine-seller-register.mhra.gov.uk/search-registry/36


The Online Doctor service is provided by Red Label Medical Ltd (Company Reg. No. 08676338). The service is registered with the Care Quality Commission in the UK (Reg. No. 1-1004662164).

Check our CQC registration here: http://www.cqc.org.uk/location/1-1135933317

Our service is registered with the Care Quality Commission to ensure that we meet the national standards set in the UK for any health provider. They also regulate your local GP and assess them to the same standards.  This ensures that we are complying with UK law and offers protection to our customers. For more information see: http://www.cqc.org.uk


All our doctors are registered with the General Medical Council in the UK ensuring that they are fit to practice and are able to provide you with a high level of care. For more information see: http://www.gmc-uk.org


Our Superintendent Pharmacist, Mr. Ant Boysan BPharm (GPhC No. 2047716), is registered with the General Pharmaceutical Council.

Check our Superintendent's registration here: http://www.pharmacyregulation.org/registers/pharmacist/registrationnumber/2047716

The Independent Pharmacy premises are registered with the General Pharmaceutical Council (Reg No. 1120908) and the National Pharmacy Association.

Check our premises registration here: http://www.pharmacyregulation.org/registers/pharmacy/registrationnumber/1120908

Our prescribing pharmacists have all undergone extra training to enable them to prescribe for all medical conditions. They all have a wealth of experience and are registered with the General Pharmaceutical Council. For more information see: http://www.pharmacyregulation.org

We are registered with the General Pharmaceutical Council to ensure we comply with the national standards expected for all registered pharmacists and pharmacies. Again, these are the same standards that your local chemist is assessed against. Always look for the green cross logo issued to genuine Internet pharmacies. For more information see: http://www.pharmacyregulation.org


We are a registered business and display our contact information clearly as we take customer care very seriously. If you are in any doubt please contact us for reassurance. 

You will always undergo a private consultation and be issued with a legal private prescription for any medication that is ordered after your online consultation. Websites that offer medicines without a consultation and prescription are unregulated meaning that you have no guarantee over what you are purchasing and no protection as a consumer. 

We will always provide follow-up care after you have received any medication from our Online Doctor service to ensure that the medication that has been provided is not causing you any problems.


All prices are available to view up front before purchasing on the product pages. The prices displayed are what you pay - we do not add any hidden consultation fees.

A delivery fee is payable for orders under £40 or if you need your order faster than our standard 48-hour service. All details can be found on our delivery page.


Company Information


The Independent Pharmacy is owned and operated by ABSM Healthcare Ltd from a GPhC-registered pharmacy premises run by qualified pharmacists.

We are registered as a limited company with Companies House (Reg No. 08515600) and VAT registered (VAT Reg No. 176 5900 90).

The registered address is ABSM Healthcare Ltd, Unit 3 Heston House, 7-9 Emery Road, Brislington, Bristol, BS4 5PF. 

The Independent Pharmacy was established in 2013 with the ambition of becoming the most user-friendly, customer-focused online pharmacy in the UK. Our objective is to enable the public to make informed choices about their own healthcare, safe in the knowledge that qualified pharmacists will oversee all purchases whilst being readily contactable by telephone or online.

All the information we have provided on this website is for information purposes only and is there to supplement the care you receive from your healthcare providers, not replace it. Please always read all information we provide carefully to ensure the product you choose is both safe and effective and always read the box and leaflet when you receive your product, prior to taking. If you believe you have a health condition or are going to take any new medication or supplement, please consult your doctor first to ensure it is appropriate. Please see our Terms & Conditions for more details.


There may be, on occasion, a time where a patient wishes to comment or complain about the service they have received from The Independent Pharmacy Online (ABSM Healthcare Ltd). We welcome all feedback about our service and will strive to resolve any negative experience our customers have experienced. Should you wish to contact us to comment or complain please contact Scott McDougall, Director and Registered Manager on 0333 2200 519 or by email through the ‘Contact Us’ section on our website. Alternatively please send your correspondence to Mr Ant Boysan, The Independent Pharmacy, Unit 3 Heston House, 7 – 9 Emery Road, Brislington, Bristol, BS4 5PF. You will always receive a reply within 7 days.


Can't find what you're looking for?

We can order almost any prescription or over the counter treatment. If you can't find what you are you looking for, please contact our support team on 0333 2200 519 or chat online.


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Did you know you can search from anywhere on the site? Simply press 's' on your keyboard and our quick search tool will appear.

Alternatively you can view a list of all of our treatments and treated conditions.

If you can't find what you are looking for, please contact our support team on 0333 2200 519 or chat online.