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Low Price Guarantee

We are confident that we offer some of the best prices around for medicines online. In fact, we are so confident that we offer a Low Price Guarantee to back it up. This lets you enjoy our great range of products and reliable customer service safe in the knowledge that you are also getting great value for money.


How does it work?

If you find the same product offered cheaper by a similar online service within 14 days of your purchase, let us know and we will happily refund you the difference.


How do I claim?

Just use the contact details at the bottom of any page on our website to get in touch and we will be happy to help!


Are there any conditions?

Yes, we ask that if you wish to use our Low Price Guarantee that you ensure that your request meets the following conditions:

  • The competitor should be a fully-regulated Online Pharmacy or Online Doctor service, based in the UK, who offering the same service.
  • The competitor's price includes both the cost of the medicine and any applicable prescription or consultation fee.
  • The competitor's price is not a limited-time special offer.
  • The competitor's price is not based on using a discount or promotional code.
  • The product must be currently in stock and available to order on both our own and the competitor's website.
  • You must make us aware of your claim within 14 days of your purchase.
  • Our Low Price Guarantee cannot be used in conjunction with any other offer or discount.

We reserve the right in our sole discretion to modify or discontinue the Low Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are on the www.theindependentpharmacy.co.uk website at the time of your claim will determine your eligibility under the Low Price Guarantee. Our failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision. The terms of the Low Price Guarantee are governed by English law.

Can't find what you're looking for?

If you can't find what you are you looking for, please contact our support team on 0333 2200 519 for help and advice.

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If you can't find what you are looking for, please contact our support team on 0333 2200 519.