Can't find the item you've been prescribed? Contact us using the details at the bottom of this page and we can provide you with a quote.
If you do not pay for your item before we receive your prescription, one of our customer service team will email you to let you know that your item(s) are ready for dispatch and will supply you with a link for payment.
If you have items on your prescription other than those listed above, or you have multiple items and are not sure how to pay, please contact our customer service team using the details below and we will be happy to arrange a quote and payment.
Step 2 - Post us your prescription
Post your private prescription to us at the following address:
The Independent Pharmacy
Units 19 - 20 Bonville Business Centre
Please include a cover note with your name, email address, & phone number to allow us to contact you if there are any issues.
Please be aware that we are unable to dispatch your item(s) until we receive the original prescription. Delays in posting your prescription will cause a delay in your item(s) being dispatched.
Step 3 - We dispatch your prescription
We dispatch all orders paid for before 3pm on the same day.
Your prescription will be dispatched on a Royal Mail Tracked service and will arrive in one to three working days, depending on your choice of delivery options.
You will be emailed a dispatch confirmation containing your tracking number so you can follow the progress of your parcel all the way to your door!
Need some help?
If you have any questions or need any help with the process, you can contact one of our customer service team by emailing [email protected] or calling 0333 2200 519 (local rate). Our friendly UK-based team will be more than happy to help you with any problems you may have.