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Diprobase Cream

Diprobase Cream/Ointment

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Order before 3pm for delivery from Wed. 30 Sep and Thu. 01 Oct.

Product Information

  • Age: N/A

    Maximum per order: N/A

  • Pregnancy: Suitable

    Breastfeeding: Suitable

Diprobase is an emollient, moisturising and protective ointment. It helps to soothe, smooth and hydrate the skin and prevent moisture loss.
In adults and children, Diprobase is used to treat red, inflamed, damaged, dry or chapped skin and to protect raw skin areas. If you are suffering from a skin condition called eczema, and your skin is dry, the ointment can be applied before having a bath, to prevent your skin from drying even further.
Diprobase cream doesn't contain any active ingredients as such. It is made from a mixture of liquid and white soft paraffins and water, to produce a moisturiser that is lighter and less greasy than Diprobase ointment. It also contains cetomacrogol and cetostearyl alcohol as emulsifying agents, chlorocresol as an antimicrobial preservative, phosphoric acid, and sodium dihydrogen phosphate. It works by providing a layer of oil on the surface of the skin to prevent water evaporating from the skin surface.
Dry skin results from lack of water in the outer layer of skin cells known as the stratum corneum. When this layer becomes dehydrated it loses its flexibility and becomes cracked, scaly and sometimes itchy. The stratum corneum contains natural water-holding substances that retain water seeping up from the deeper layers of the skin. Water is also normally retained in the stratum corneum by a surface film of natural oil (sebum) and broken-down skin cells, which slow down evaporation of water from the skin surface.
The skin dries out when too much water evaporates from its surface. This increases as we get older and is made worse by washing, because hot water and soap remove the layer of natural oil on the skin surface.
Moisturisers are helpful for all dry skin conditions, particularly eczema and dermatitis, which get worse when the skin is allowed to dry out. Used regularly they help restore the skin's smoothness, softness and flexibility by helping the skin retain moisture. They should be applied frequently, particularly before or after washing, to prevent the skin drying out.
In conditions such as eczema, using a moisturiser regularly, even once the skin has improved, can help prevent flare-ups of this condition.

Diprobase Ointment
Diprobase Ointment is a protective ointment for hydrating and soothing the skin. Diprobase is an emollient and a moisturiser. Diprobase can be used by adults or children to treat skin that is dry or damaged, or red and inflamed. It can also be used to treat skin conditions such as eczema – when applied before having a bath, it will stop skin from drying out.
There are no particular active ingredients contained within Diprobase ointment. The ointment is a mixture of liquid paraffin and white soft paraffin, which form a greasy moisturiser. The ointment works by covering the skin with a layer of oil that stops water evaporating off of the skin.
The symptom of dry skin is a result of a low water content in the stratum corneum – the outer layer of the skin. This layer of skin can become cracked and lose flexibility when suffering from dehydration. Normally, the stratum corneum has substances inside it that prevent water from drifting deeper into other layers of skin. The stratum coreneum is also protected by a natural oil (sebum) on the surface, which reduces evaporation of water from the surface of the skin.
When too much water manages to evaporate off of the skin's surface, the skin gets dried out. This is more likely to happen as one ages. This effect is also worsened by frequent and intense washing, as soapy hot water reduce the layer of natural oil on surface of the skin. For any dry skin condition, such as eczema and dermatitis, a moisturiser can be used to help hydrate the skin. Moisturised skin will more easily stay smooth, soft and supple. For maximum effectiveness, moisturisers should be used frequently and before or after washing the skin. With certain skin conditions such as eczema, moisturisers can help prevent re occurrence of symptoms when continuously used after the skin quality has improved.
This ointment is only to be used externally on the skin.
When using this ointment before a bath or shower, be careful to avoid slipping as the ointment may make the surface of the bath or shower extra slippery.
Keep this product away from fire and potential fire sources, for example electric or gas stoves, fires, or lit cigarettes. The paraffin contained within this product is highly flammable and can make fabrics such as bed linen, towels, bandages, dressings, or clothing more flammable than usual. Whilst this ointment is in contact with any clothing, bandages or dressing, avoid smoking or exposure to naked flames. Any bedding or clothing that regularly comes into contact with the ointment should be changed and washed frequently, preferably every day. Take care to ensure that the ointment does not soak into any furniture as it will produce a fire hazard.
There are several skin preparations containing paraffin available:
Oilatum cream
Other ointments of white soft paraffin and liquid paraffin are available as generic products without a brand name.
Either the ointment or cream can be used, depending on personal preference. The cream should be easier to apply and will be absorbed quicker, making it more effective for treating a larger area. The greasier ointment will stay on the skin for longer and therefore may be more effective on particularly dry areas of skin.
This product is suitable for moderate or severe cases of eczema
This ointment will provide skin hydration that lasts for a long time
Safety notice: This product contains paraffin which is a flammable substance
Ointments are generally unpopular as they are very greasy, so they sit on the skin for a long time providing a sticky feeling. However, they are generally less irritating on skin as they don't contain any preservative ingredients. Ointments are an occlusive solution, meaning they work by leaving an oily layer on the surface of the skin. This makes them very effective moisturisers even when drying after a shower, as the oil forms a protective layer that prevents water from leaving the surface of the skin.
Despite the fact that the ointment doesn't look good, it's best to apply the ointment generously before bed, and more sparingly in the daytime as it makes the face very greasy. It's a good idea to avoid contact with hair, as it will make hair very greasy too.

*Prescription medicines are supplied subject to a medical consultation at the discretion of a doctor.

Always use Diprobase exactly as your doctor has told you. You should check with your doctor or pharmacist if you are not sure.

For adults and children, the Diprobase Cream or Ointment should be applied thinly to cover the affected area completely, massaging gently and thoroughly into the skin. Diprobase should be used regularly to moisurise the skin, up to four times daily.

If the symptoms persist or the condition worsens, stop using the ointment and consult your doctor or pharmacist.

If you forget to use your Diprobase at the right time, use it as soon as you remember, then carry on as before.

Medicines and their possible side effects can affect individual people in different ways. The following are some of the side effects that are known to be associated with this medicine. Just because a side effect is stated here, it does not mean that all people using this medicine will experience that or any side effect.

  • Skin irritation in people hypersensitive to any of the ingredients.

The side effects listed above may not include all of the side effects reported by the medicine's manufacturer.

For more information about any other possible risks associated with this medicine, please read the information provided with the medicine or consult your doctor or pharmacist.

Diprobase Cream contains: White soft paraffin, cetostearyl alcohol, liquid paraffin, macrogol cetostearyl ether, cholorcrescol, sodium dihydrogen phosphate, sodium hydroxide, phosphoric acid & purified water.

Diprobase Ointment contains: White soft paraffin & liquid paraffin.

  • This preparation is for external use on the skin only.
  • Avoid contact with the eyes.

Not to be used in

  • Known sensitivity or allergy to any ingredient.

Delivery & Shipping Information

Please note that due to the current situation with COVID-19, Royal Mail are experiencing some delays. This may mean that your order takes longer to arrive than you would normally expect. We are working hard to ensure that, where possible, all orders placed before 15:00 are still dispatched the same working day.


UK Orders

We offer FREE standard tracked delivery on orders over £40.

The following delivery options are available:

  • Standard Tracked Delivery - 3 - 5 day delivery - £2.95
  • Express Tracked Delivery - 1 - 3 day delivery - £4.45
  • DPD Next Day - 1 - 2 working days - £6.95
  • Special Delivery (Guaranteed before 21:00) - £8.95
  • Saturday Guaranteed before 21:00 - £10.45

Important Delivery Information

All our orders are sent out using Royal Mail (unless stated). We always aim to dispatch all Royal Mail orders received before 15:00 the same working day. Any orders received after 15:00 or over the weekend will be dispatched the next working day. Orders will not be dispatched on weekends or bank holidays.

All orders are subject to approval by our team of doctors and pharmacists. Your delivery date in the checkout is subject to your consultation being approved by our healthcare team.

All orders can be fully tracked from your dispatch email and in your account.

We ensure all parcels are in plain packaging for discreet delivery of your medicines and pharmacy goods. Where possible, we will attempt to size all parcels to fit through your letterbox in tamper-proof packaging. By placing an order on our website, you confirm that it is safe and appropriate for a package containing medicines to be posted through your letterbox, if the carrier is able to do so. You should notify our customer support team if it is not safe for the package to be posted through the letterbox, for example due to animals or small children.

Deliveries containing pharmacy-only or prescription medicines may require a signature on receipt. 

Delivery is free for all NHS prescriptions.


Royal Mail

Royal Mail are the most widely recognised mail delivery company in the UK. Being on the UK’s 29 million doorsteps six days a week means they offer unparalleled price and convenience. The Independent Pharmacy uses Royal Mail’s Tracked 48, Tracked 24, and Special Delivery Guaranteed parcel services to offer reliable, fully-tracked delivery at very competitive prices. Your Royal Mail parcel will arrive with your normal daily delivery of post.

Please note: Royal Mail do not deliver on Sundays or Bank Holidays - this should be taken into account when ordering. 

If you are not home to accept your delivery, a card should be left by the Royal Mail representative. This card will provide details of where you can collect the order or how to arrange re-delivery.

Should you be unable to collect your missed delivery or arrange for your medication to be redelivered by Royal Mail, the pharmacy can resend your medication to the same, or a different address provided it has been returned to us and this happens within a 30 day window.

Once a package has been shipped with Royal Mail we advise that you are bound to the terms and conditions of their use together with the terms and conditions contained herein.

You have the right to cancel your order up to the point when your treatment is dispatched. The pharmacist must destroy any medication within 30 days of it being returned, even un-opened boxes, so we are not able to offer refunds once your treatment has been dispatched.



DPD Local is the most innovative parcel carrier around. Thanks to their industry-leading Predict service, they provide parcel recipients with a one hour delivery window, notified by email, so you don't have to wait in all day. What's more, it enables receivers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute time-slot. 

As well as keeping customers informed at every stage of the journey, DPD believe in maximising choice and convenience. That's why DPD provide access to a suite of options both on the day of delivery and the night before, allowing customers to take delivery of their goods in a way that suits. If you wish to reschedule, you can:

  • Select an alternative delivery date
  • Opt for delivery to a nominated neighbour
  • Have the parcel left in a specified safe place
  • Collect the parcel from your local DPD Pickup Shop
  • Upgrade delivery to By 12

Please note: DPD do not deliver on Saturdays, Sundays or Bank Holidays - this should be taken into account when ordering. 

Once a package has been shipped with DPD we advise that you are bound to the terms and conditions of their use together with the terms and conditions contained herein.

You have the right to cancel your order up to the point when your treatment is dispatched. The pharmacist must destroy any medication within 30 days of it being returned, even un-opened boxes, so we are not able to offer refunds once your treatment has been dispatched.


Forwarding houses

We are unable to ship orders to mailing or forwarding houses for onwards shipping to locations outside of the UK.


BFPO Postcodes

Unfortunately we are unable to deliver medicines to BFPO postcodes.


Remote Areas

Please be aware that Royal Mail Guaranteed services are not available to all customers in the UK, especially those that live in remote postcodes. Royal Mail advise customers of the following:

We deliver by 17:30 the next working day in the following postcode areas:
AB30 - 39, 41 - 45, 51 - 56
GY9 Alderney (Channel Islands)
HS1, 3 - 9
IV21 - 28, 40 - 49, 51 - 56
KA27, 28
KW1 - 3, 5 - 15
KW16 Stromness Town only
PA20 (0&9)
PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50


We deliver within two working days by 17:30 to the following postcodes areas:
GY1 Herm (Channel Islands)
GY9 Sark (Channel Islands)
PA60 - 75, 78
ZE2, 3


We deliver within three working days by 17:30 to the following postcode areas:
KW16 - non-Town
PH30, 41 - 44


Please note: This applies to our 'Special Delivery' and 'Saturday Guaranteed' services.


International Orders

We are currently unable to ship orders outside of the UK.

We are unable to ship orders to mailing or forwarding houses for onwards shipping to locations outside of the UK.

Need to know more about Eczema & Dermatitis?

Visit our advice area or contact our support team

Diprobase Cream/Ointment Reviews

Unsure about a treatment?
Ask our medical team for impartial information and advice about any treatment we provide or medical condition that we treat before you buy.

Authored By:

A photo of  Scott McDougall

Scott McDougall


Published on: 09-01-2017

Last modified on: 09-01-2019

Scott is one of the two founders of The Independent Pharmacy. He is a registered pharmacist and the registered manager of our service with the CQC.

Reviewed By:

A photo of  Chris Newbury

Chris Newbury

BPharm IP

Reviewed on: 09-01-2019

Next review date: 09-01-2021

Chris is a vastly experienced clinical pharmacist and has been registered as an Independent Prescriber since 2014.

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